Refund policy

RETURN POLICY

Miravelle & Co


PLEASE NOTE THAT WE DO NOT OFFER FREE RETURNS; CHARGES APPLY.


Is it possible to return my order? Yes, it is. If you are not satisfied with the items you have ordered, you have the option to return them within 30 days of receipt.

In this case, the order must meet the following conditions:

  1. The order still contains all the appropriate parts, components, and the packaging has arrived exactly as the product.
  2. Normal handling of the product is evident; breakage due to careless handling is excluded.
  3. Products for which hygiene is important have been thoroughly cleaned before the return process begins.
  4. The product has been found defective immediately upon receipt.
  5. We are entitled to charge the customer for shipping costs.
  6. The return will be processed within 7 working days, and if the conditions are met, the return will be officially acknowledged within this period.

*We reserve the right to refuse returned items if we suspect that the items have been used or damaged through no fault of our own.

How can I return my order? If your order meets the conditions above, you must follow these steps to initiate the return process:

  • Send an email to: miravelle.co.help@gmail.com
  • Ensure that the email contains the following:
  • Order number
  • Reason for the return request
  • Photo of the product in case of breakage
  • Customer's first name + surname
  • Customer's address

We will then speak with you and provide the return address. Never send the return to the sender; we will send you the correct address after you request it. You, the customer, are responsible for the shipping costs of returning the product.

The consumer has the right to withdraw in accordance with the following provision if the consumer is a natural person entering into a legal transaction for purposes that are predominantly outside their trade, business or profession:

A. CANCELLATION CONDITIONS

Right of cancellation The cancellation period is 14 days from the day on which you or a third party named by you, who is not the carrier, has received or accepted the final goods. Since we work with a fully automated system, orders are executed as soon as they are placed. Therefore, we cannot interrupt the shipping process until delivery, making a refund upon receipt of the goods not possible.

To exercise your right of withdrawal, you must inform us (Miravelle & Co) by means of a clear statement (e.g., via email) of your decision to withdraw from this contract. The revocation is complete when we have received the goods. The costs of returning the goods shall be borne by the buyer.

Registration for shipments in transit As our products are shipped from Asia, there may be longer transit times over which we have no control. If the products are already on their way to you, cancellation is not possible. Please wait until you have received the goods and then return them. You may, of course, inform us of your cancellation in advance. To ensure the quickest possible return, we kindly ask you to send us a shipping confirmation.

Consequences of withdrawal If you withdraw from this contract, we must refund all payments we have received from you, excluding delivery costs (with the exception of additional costs resulting from your choice of a delivery type other than the most economical standard delivery offered by us), without delay and at the latest within fourteen days from the day we receive notification of your withdrawal from this contract and the receipt of the goods. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees for this refund.

1. ALL RETURNS WILL BE SENT TO OUR CENTRAL WAREHOUSE IN ASIA AT THE CUSTOMER'S EXPENSE.